Akinbode Ajayi
IT Operations Manager @Cornerstone Building Brands
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WORK HISTORY
IT Operations Manager @Cornerstone Building Brands
Drive process improvements across end user service delivery teams.ITSM platform management and review. Incident and service requests management, change management.Manage service optimization through process automation, dashboard reporting and workflow redesign as appropriate.Partner with ITSM vendors to ensure SLA compliance and service efficiency.Provide leadership to project teams, aligning technology solutions with business goals.Develop governance documentation, policies, and standard operating procedures for TechOps services.Provide ITAM across asset lifecycle including procurement,vendor coordination, audits and disposal.Providing periodic review of completeness and correctness of knowledge articles within centralized repository, providing guidance on required updates.Partnering with end user support team to conduct specification testing on EU-HW configuration options during selection processes.Providing cost efficiency by identifying savings opportunities for renewals, software licensing, and services.Creating and maintaining dashboards and reports on TechOps performance. Driving continuous service improvement.
EDUCATION
Ladoke Akintola University of Technology
Bachelor of Technology (B.Tech.) Honors, Electrical and Electronics Engineering
Lagos State University
Diploma certificate, Electronic and computer engineering
University of Lagos
Master's, Information Technology
ABOUT AKINBODE AJAYI
A resourceful IT professional with experience across various aspects of IT operations. Demonstrating expertise and knowledge of best practices in IT Service Delivery, IAM and ITSM. Strongly suited in:IT Service ManagementIT Asset Management IT Operations ManagementIdentity & Access ManagementProject ManagementRequirement Specification & Process DocumentationTechnical Support & Incident ManagementExperienced in:Pilot Testing, Installation & Deployment, Troubleshooting, Trend Analysis, Configurations, User Support, Identity & Access Management, Privileged Access Management, SOP Development, Asset Management. Network & Infrastructure Support. Datacenter Operations. System Administration & Support. Proficient with ServiceNow, Salesforce, BMC Remedy, Ivanti incident management tools. Conversant with Active Directory, Azure AD, Exchange, Okta access management platforms and SolarWinds, PRTG monitoring platforms.Equipped with multiracial experience by actively participating in projects, and providing excellent service delivery.Fun loving, enjoy road trips, movies, and gaming.
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