Akina Gondwe
Service Request Administrator @Sanctuary
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WORK HISTORY
Service Request Administrator @Sanctuary
Worcester, GB
Admin based role involving the provision of IT Application/Technology access to over employees of Sanctuary Group.Managing and monitoring the access of all users, including the removal of leavers’ access regularly as part of leavers’ reports.Contributing to the continuous improvement of team processes and knowledge-basesImplementation of SAP knowledge to the rest of the team and providing support to team membersRole Specific Experience:• ITIL Service Strategy• Service Level Agreements• Active Directory• Office 365• SAP• SuccessFactors• BMC Helix ITSM
EDUCATION
Langley Park School For Girls
GCSEs
University of Worcester
Bachelor of Arts - BA, Geography
Langley Park School For Girls
A-Level
University of Worcester
Master of Science - MS, International Sport Management
ABOUT AKINA GONDWE
Working for Sanctuary Group as a Technology Access Administrator and playing elite level…
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