Akila Raja
Manager- Customer Excellence | C.H. Robinson
- Role
- Manager - Customer Excellence at C.H. Robinson
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Akila Raja
I work at the intersection of customers, operations, and stakeholders, leading customer excellence and strategic accounts across regional and global portfolios. With over 7 years of experience, I have managed complex customer relationships, owned executive-level escalations, and partnered cross-functionally to deliver consistent, high-quality outcomes.My focus is on building long-term client partnerships, driving service reliability, and translating operational complexity into clear, scalable solutions that create measurable business impact.
Experience
Manager - Customer Excellence
Nov 2025 — Present · Mumbai, IN
Lead a Customer Excellence team to support a diverse portfolio of regional and global customers. • Managing people performance, development, and coaching to enhance team capability and accountability. • Serving as the primary escalation point for complex customer issues, ensuring timely resolutions. • Driving customer-focused improvement initiatives through structured reviews and service metrics.
Education
Kendriya Vidyalaya
Higher Secondary Education, Science
2001 — 2013
MKSSS Cummins College of Engineering for Women
Bachelor of Engineering - BE, Instrumentation and Control
2013 — 2017
SDA Bocconi Asia Center
International Master in Business, International Business
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