Akilah Tassain
Manager, Project Management @Inspire
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WORK HISTORY
Manager, Project Management @Inspire
Spearheaded the development, maintenance, and support for the second largest ServiceNow deployment, ensuring seamless operation and system integrity.Expertly implemented Common Service Data Model (CSDM) processes within ServiceNow, optimizing data management and IT operations.Drove ITIL, ITSM, and ITOM processes, including Hardware Asset Management (HAM) and Software Asset Management (SAM), enhancing overall service efficiency.Actively participated in the full Software Development Life Cycle (SDLC), including analysis, design, development, implementation, and maintenance, ensuring high-quality outcomes.Developed and deployed numerous internal tools, notably a comprehensive enterprise-wide framework for server and appliance compliance.Managed and maintained critical CMDB integrations, notably with SCCM, Puppet, JAMF, Tanium, and Intune, ensuring data accuracy and system interoperability.Conducted thorough testing and User Acceptance Testing (UAT) to validate system functionality, leading to successful environment transitions.Utilized SCRUM/Agile development methodologies to ensure efficient project delivery and continuous improvement.
EDUCATION
Louisiana State University
Business Administration and Management
Isidore Newman School
High School Diploma
ABOUT AKILAH TASSAIN
As a seasoned project and program manager, I bring a wealth of experience and a proven track record of successfully leading initiatives from inception to completion for over 8 years. With a keen eye for detail and a strategic mindset, I specialize in orchestrating multifaceted projects that deliver measurable results and exceed stakeholder expectations.Throughout my career, I have honed my skills in defining project scopes, managing budgets and resources, and navigating complexities with agility. I thrive in dynamic environments where innovation and efficiency are paramount, leveraging robust communication skills to align diverse teams towards shared goals. My ability to mitigate risks while fostering collaboration has consistently driven project success, earning recognition for delivering projects on time and within budget.Beyond managing individual projects, I excel in overseeing program portfolios, aligning initiatives with organizational objectives (OKRs), and optimizing processes to enhance overall efficiency and effectiveness. My dedication to continuous improvement is reflected in my proactive approach to identifying opportunities for optimization and implementing scalable solutions that drive long-term value.With a passion for leadership and a commitment to excellence, I am poised to bring my expertise to any organization, driving transformative outcomes and contributing to their strategic growth initiatives.
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