Akil Syed

Front of House Manager @The May Fair Hotel

London, GB

Overseeing the entire Room Division of a luxury 5-star property with 404 bedrooms, I lead Front Office, Housekeeping, SPA, and Maintenance to deliver seamless and personalized guest experiences while maintaining operational excellence. I manage a high-performing front office team, oversee VIP and high-profile guest relations, and implement service enhancements to drive efficiency and guest satisfaction. Leveraging Opera Cloud, I streamline check-in/check-out processes, reduce wait times, and maximize revenue through strategic room allocations and upselling. My role also involves cross-departmental collaboration to uphold brand standards, enhance guest satisfaction scores, and ensure an exceptional stay experience for every guest.