Akil Shabazz
Client Support and Sales professional. Owner & Operator of Get On Up Ent. Event Planning / DJ company.
- Role
- VP Client Success & Growth at Visiting Aid - Home Care & Electronic Visit Verification Evv Software Solutions Provider
- Location
- Huntington Station, NY, US
- LinkedIn followers
- 500 followers
About Akil Shabazz
With over 7 years of experience in client engagement and solutions management, I…
Experience
VP Client Success & Growth
Visiting Aid - Home Care & Electronic Visit Verification Evv Software Solutions Provider
Aug 2025 — Present · New York, NY, US
Define and implement a Customer success vision and strategy aligned with company goals.Lead and scale a high-performing Client Success team focused on onboarding, adoption, support, and renewal.Develop KPIs to measure customer health, engagement, and satisfaction (e.g, NPS, CSAT, retention).Own and enhance the customer journey to maximize lifetime value.Identify and drive upsell/cross-sell opportunities within the existing client base.Expand strategies and messaging digital, print, and via conferences.Partner with Product teams to surface client insights that drive feature adoption and roadmap prioritization.Forecast revenue growth from the customer base and contribute to revenue planning.
Education
UNIONDALE
Regents Diploma, Business Administration and Management, General
Hampton University
Bachelor of Arts - BA, History
1993
Skills
- Lead Generation
- Marketing
- Event Management
- Management
- Team Building
- Social Networking
- Social Media Marketing
- Customer Service
- Account Management
- Event Planning
- Project Management
- Social Media
- Leadership
- Strategic Planning
- Business Development
- Entertainment
- Entrepreneurship
- Public Relations
- Negotiation
- Weddings
- Microsoft Office
- Sales
- Training
- New Business Development
- Marketing Strategy
- Public Speaking
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