Akil Kj Bhat

About Akil Kj Bhat

My Superpower: Become the user, Understand their needs and craft tailored solutions!Research-driven: I love diving deep into research, using numbers and stories to create solutions that hit the mark.

Experience

1. Product Manager

   Furlenco

   Jan 2023 — Present · Bengaluru, IN

   Led various innovative projects from inception to execution, including:• Conceptualized and enhanced Product Description Pages (PDP), revolutionizing our core business offerings to include Buy-Brand New, Rent, and Buy Refurbished options.• Implemented a dynamic Checkout Engine rule system, enabling tailored order value regulations across multiple cities to optimize checkout processes.• Successfully transitioned customer service with Chatbots, reducing human workload to only 45% of overall contact volumes.• Spearheaded internal category management systems, facilitating experimentation and optimization in category management across the business.• Crafted and launched an in-house recommendation algorithm, empowering site-wide product suggestions.Additionally, as Product Manager at Furlenco, responsibilities include:• Orchestrating acquisition journeys with a dedicated focus on conversion optimization.• Managing Subscription Renewals and multiple post-acquisition journeys.• Actively collecting NPS and managing customer experience channels.• Engaging in cross-platform collaboration to optimize projects.Formerly as a Product Analyst• Managed data-driven performance oversight, optimizing Conversion Ratios and Average Revenue per User.• Conducted regular audits and customer interactions for insights into feature improvement.Transitioned from Product Analyst to Product Manager, demonstrating versatile skills and proactive problem-solving.

Education

• SRM University

  Bachelor's Degree

  2012 — 2015