Akiko M.

About Akiko M.

I improve public sector services through UX-driven operations, process design, and data-informed coordination.I am an Administrative and Program Support professional with the State of Alaska’s Labor Standards & Safety Division (DOL–LSS), supporting Wage & Hour, Child Labor, and Public Construction programs.My work focuses on information logistics, data accuracy, and workflow coordination to support compliance and effective public service delivery. I manage wage claim intake and case lifecycle tracking, ensuring timely assignment (within 24 hours) and structured follow-up. I support investigators through cross-functional communication, business verification via CBPL, and compliant recordkeeping. I process 150+ case files annually, including digitization and secure handling of confidential records.Applying a human-centered (UX) approach, I improve information flow and operational efficiency. In collaboration with the Wage & Hour Chief, I developed and documented the Front Desk Procedure to support consistent and scalable operations.I also contribute to workplace safety and public education through AKOSH, serving on the marketing committee for the Alaska Governor’s Safety & Health Conference (AKGSHC). My work includes content coordination, outreach, and digital optimization with a focus on accessibility and mobile-first usability. I contribute to policy-related documentation, including drafting the AKGSHC Partners Meeting Guidelines, and support cross-team alignment using tools such as Microsoft Visio.I incorporate AI-assisted tools (Microsoft Copilot, ChatGPT, Claude) to enhance research, content structuring, and workflow efficiency.As a CASA volunteer, I advocate for children in foster care within multi-agency systems, strengthening my ability to navigate complex environments and collaborate across stakeholders.Previously, I worked in UX design and digital accessibility at Amazon (AWS – Device Design Group). With over a decade of experience across government and nonprofit sectors in Japan, I bring strengths in program coordination, process optimization, cross-cultural communication, and human-centered service design.I am particularly interested in roles that integrate operations, UX, and data-informed decision-making to improve accessibility and effectiveness in public systems.UXAmazon

Experience

1. Office Assistant Ii State of Alaska Labor Standards & Safety Division (Dol)

   State of Alaska

   Oct 2024 — Present · Anchorage, AK, US

   As an Office Assistant II with the State of Alaska, Labor Standards & Safety Division (DOL–LSS), I support labor law enforcement programs through case lifecycle coordination, data management, policy development, and operational workflow support.Case Management & Data Operations • Manage wage claim intake and tracking via the Wage Claim Index, ensuring 24-hour assignment and structured follow-up across 150+ case files annually • Maintain audit-ready case records ensuring data accuracy and compliance • Coordinate communication between front desk and investigators for efficient case routing • Verify business data using CBPL databases to support enforcement processesPolicy, Procedure, Formatting & Documentation • Contributed to policy development by drafting the AKGSHC Partners Meeting Guidelines, establishing structure and protocols for cross-agency partner engagement • Collaborated with the AKOSH Chief of Consultation and Training on program alignment and outreach initiatives • Developed the Wage & Hour Front Desk Procedure in collaboration with the Wage & Hour Chief • Led the formatting and documentation of the procedural framework for consistent, scalable operations • Identify workflow gaps and contribute to ongoing process improvementsUX & Digital Support • Apply human-centered (UX) approach to improve information architecture and readability • Serve on the AKGSHC marketing committee supporting content, outreach, and digital accessibility • Use Microsoft Visio for workflow visualization and cross-team alignment • Incorporate AI tools (Copilot, ChatGPT, Claude) to enhance workflow efficiency

Education

• South Seattle College

  Associate of Arts - AA, Education

  2007 — 2009

• Seattle Central College

  Associate Degree Nursing Program (ADN), Pre-Nursing Study

• University of Washington

  Bachelor of Fine Arts - BFA, Painting & Drawing / Arts administration

  2009 — 2011

• Seattle Central College

  Associate of Arts and Sciences - AAS, Graphic Design

• Flatiron School

  Certification, UX/UI design