Akif Ahmad

About Akif Ahmad

I am a Digital Transformation and Operations leader with more than 20 years of experience spanning travel technology, hospitality partnerships, and large-scale BPO operations. My core strength lies in building scalable systems, improving partner experience, and driving measurable commercial outcomes through structured processes and data-informed decision-making.Leadership and ImpactI have led global teams of over 140 professionals across multiple functions and geographies. My work includes implementing automation through Power Automate and CRM workflows that reduced manual effort by nearly 50 percent, and developing Power BI dashboards that provided real-time performance visibility to leadership. I have also redesigned operational processes to enhance customer adoption and satisfaction, resulting in consistently strong NPS scores.Current FocusIn my current role, I lead B2B Sales Enablement and Partner Operations in North America. I focus on ensuring a smooth onboarding experience, strengthening ongoing engagement, and enabling scalable, repeatable processes that support revenue growth and partner success.How I WorkI thrive at the intersection of strategy, digital transformation, and operations, where thoughtful system design and disciplined execution create meaningful business impact. I enjoy solving complex problems, simplifying workflows, and building strong relationships with internal and external stakeholders.I welcome conversations on scaling operations, enhancing partner experience, and exploring new approaches to digital enablement and commercial growth.

Experience

1. Head of Sales Operations & Enablement

   TBO.COM

   Feb 2024 — Present · Orlando, FL, US

   Design, lead, and execute the North America B2B Sales Enablement and Operations strategy. Focus on building scalable partner lifecycle systems, driving measurable agent growth, and sharing data-driven insights with executive and product teams to strengthen regional performance.Key Strategic ImpactStreamlined onboarding: Built a structured agent onboarding workflow that activated 95% of new partners within 48 hours, giving us the speed and scale needed to grow quickly.Accelerated sales: Introduced targeted engagement programs for the top 100 active agents, resulting in 15–20% YoY growth in bookings and revenue contribution.Strengthened data quality: Maintained over 95% clean data across onboarding, tied it directly to KAM accountability, and improved reporting accuracy for long-term planning.Aligned operations: Set up clear resolution workflows with Product, Revenue, and Support teams, which cut inter-departmental delays and achieved a 90% issue-resolution rate.Reactivated dormant partners: Launched a campaign that brought back 50+ inactive agencies, with more than 10% converting into consistent booking contributors.Boosted market presence: Represented TBO at major trade shows like ASTA and TPI, expanding brand visibility and creating a strong pipeline of qualified partners.Special ProjectsPartnered with Product to pilot H-Next in North America, providing local insights that shaped its global rollout.Worked with Revenue to fix default markup and net vs. gross price discrepancies, reducing friction for agents and improving transparency in communication.

Education

• Amity Business School

  Post Graduate Diploma

  2007 — 2008

• Jamia Millia Islamia

  BBS

  1999 — 2002

Skills

• Crm
• Transition Management
• Team Management
• Outsourcing
• Lean Manufacturing
• Offshoring
• Six Sigma
• Talent Acquisition
• Insurance
• Bpo
• Process Management
• Recruiting
• Business Process Improvement
• Process Improvement
• Project Management
• Customer Service
• Service Delivery
• Business Development
• Quality Management
• Process Migration
• Business Strategy
• Process Excellence
• Mis