Akia Richards
Junior Data Analyst | SQL | Excel | Data Cleaning, Visualization & Insight Generation
- Role
- Technical Customer Support Representative at HighLevel
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Akia Richards
Hi there! I’m Akia Richards — a customer support and operations professional with over…
Experience
Technical Customer Support Representative
Jun 2023 — Present · Houston, TX, US
Managed and exceeded performance targets by handling a high volume of customer interactions, including live chats, emails, and phone calls, demonstrating ability to thrive in a fast-paced environment-Consistently met and surpassed key performance indicators (KPIs) such as response times and customer satisfaction scores, showcasing dedication to performance and results-Analyzed customer feedback and data to identify trends and provide actionable insights, aiding in strategic sales planning and campaign optimization-Resolved complex customer issues and provided solutions that improved customer retention, demonstrating skills in handling objections and closing deals
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.