Gargeya Akhilram Durgempudi

Full-stack Developer @Citizens Bank

US

Worked on an AI-powered financial advisor chatbot for Citizens Bank’s digital banking platform, leveraging LLaMA 3 and spaCy to provide real- time, context-aware financial guidance, answer customer queries, and recommend banking products enhancing customer satisfaction and reducing support ticket volume by 40%.• Developed backend microservices in Java using Spring Boot, Spring Web Flux, and JPA with PostgreSQL. Integrated fine-tuned LLaMA 3 models through RESTful APIs to process customer queries and generate personalized financial insights.• Created interactive dashboards with React and React Query to visualize user engagement, query categories, and chatbot performance metrics.Provided product and customer success teams with actionable insights to refine user experience.• Implemented secure authentication and authorization using Spring Security with OAuth2 and JWT. Enabled SSO integration and fine-grained RBAC for internal tools in compliance with SOC 2 and financial-grade API (FAPI) standards.• Built CI/CD pipelines using Jenkins and GitHub Actions, incorporating JUnit and JaCoCo for test coverage, and SonarQube for static code analysis. Used Selenium and Cypress for automated end-to-end UI testing.• Containerized microservices using Docker and deployed to Kubernetes (Amazon EKS) with Helm charts. Integrated Kafka for asynchronous event driven processing, and enabled observability with Prometheus, Grafana, and distributed tracing using Open Telemetry

University of Houston-Clear Lake

Master of Science - MS, Computer Science

KL University

Bachelor of Technology - BTech, Computer Science