Akhil Ponde

Servicenow Developer @American Tire Distributors

Charlotte, NC, US

Experience in working with different ServiceNow modules such as Incident management, Change management, Problem Management (ITSM), CMDB IRE engine, CI class Manager and CI relationship.). Setup and administration of MID servers as needed. Using Horizonal Discovery that Discovery uses to scan your network, find computers and devices, and then populate the CMDB with the CIs it finds. Integration of External Third-party tools (CMR, Kafka, StrikeIron, Foundry, Oracle, Coupa) Supported Service Catalog - Multi-catalog management and Diagnostic and debugging utilities during upgrades. Worked some portion of time on Service Request Management which includes Service Catalogs, Workflows, Flow Designer, Update Sets, Record Producers, Notifications Support Web services (Inbound)(SOAP Message and REST Message), Publish and Provide Security Access to external systems using ServiceNow. Consuming Secure Web service (Outbound) using ServiceNow. Worked on Assessment modules to enable reporting on data collected by customer satisfaction surveys. Expertise in Unit testing using postman and Automated Test Framework (ATF). Produces management information, including KPIs and status reports, with an operational and a management focus

East Texas A&M University

Master's degree, Computer Science and Information Systems