Akhil Goyal
Enterprise-scale Transformation Programs, Artificial Intelligence, Customer Experience, Risk Management & Governance; Indian Institute of Technology, Delhi
- Role
- Senior Director at Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Akhil Goyal
I am an enterprise transformation leader with 25+ years of experience, operating at the…
Experience
Senior Director
Dec 2014 — Present · Bengaluru, IN
Heading Predictive Analytics & Strategic Programs in Customer Experience, Risk Management and Governance at Cognizant.Incubated the predictive analytics capability, built a team of data scientists and a set of AI-enabled solutions deployed as part of enterprise platforms. Defines analytics strategy, identifies impactful use cases, develops and deploys enterprise-scale AI / Gen AI, Machine Learning & NLP enabled solutions to strengthen delivery management.Leads the company\'s customer experience, risk management and governance programs for its global delivery organization. Designed and operationalized the risk management framework, working closely with executive leaders and cross-functional teams. Leads governance of high-risk client engagements at the company. Designed and operationalized the customer experience program across the enterprise.
Education
Indian Institute of Technology, Delhi
B. Tech., Electrical Engineering
1993 — 1997
Skills
- Strategy
- Vendor Management
- Service Level Agreements
- Leadership
- Pre-Sales Consulting
- IT Strategy
- Machine Learning
- Change Management
- Sdlc
- Risk Management
- Agile Methodologies
- Enterprise Risk Management
- Governance
- Business Planning & Strategy
- Business Analysis
- Global Delivery
- Data Science
- Pre-Sales
- Program Management
- Client Engagement
- Requirements Analysis
- Business Development
- Software Project Management
- Service Delivery Management
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