Akhilesh S V S

Deputy Manager @Criss Financial Limited

Hyderabad, IN

Leading the complaints and customer service Department.2. Directly responsible in lodging complaints from any branches of Criss Financial Limited.3. Playing a major role in closing the complaints as per the MFI and RBI guidelines. Shrinkage, Attrition, Performance Management, people Management are a part and parcel of the daily activities.5. Help other departments in providing insights for better performance of the organisation.6. Working with inbound and outbound teams.7. Usage of CRM and making necessary enhancements as per the business requirement. Showcasing the board PPT\'s every quarter and implementing the best practices which are suggested in the board.9. Making sure proper quality audits are done monthly so that the overall customer experience increases.