Akhilesh T.

About Akhilesh T.

Techno-functional AI Project| Product Manager and Salesforce-accredited professional public sector solutions, B2B, Non-profit, Health and manufacturing with expertise across business & revenue growth strategy, sales, service, and marketing excellence through operations improvement and digital transformation/strategy. Digital transformation projects implementation-a) Salesforce implementation for business registry system for public sector| state government-Improve overall business services, related processes and business revenue.b) Salesforce implementation for an electronic disease surveillance system for the public sector with OmniScript | state government-reliable, web-based, state-wide communicable and infectious disease surveillance and reporting system.c) Salesforce implementation for work participation programs for public sector| state government, including wage subsidy, career link, and education works program.d)Implementation of sales, service, marketing cloud and CPQ - Improving overall business services, related processes and business revenue across the dealership network in the automotive domaine) Product Lifecycle Management with six sigma and kaizen tools in the manufacturing and automotive domain.f)Sales Management |Channel management| deal negotiation and closing |Kaizen |six sigma.

Experience

1. Digital Strategy Transformation Manager(Crm Gen Ai Data)

   Deloitte

   Apr 2023 — Present · Philadelphia, PA, US

   Digital transformation projects implementation: a) Salesforce implementation for business registry system for state of Connecticut-Improve overall business services, related processes and business revenue April,2024-Till nowb) Salesforce implementation for work participation programs for state of New Mexico including wage subsidy, career link, and education works program. March,2024-April,2024.c) Salesforce implementation for electronic disease surveillance system for state government-reliable, web-based, state-wide communicable and infectious disease surveillance and reporting system. July,2023-March,2024• Demonstrated national-level impact through scalable CRM solutions adopted by public sector organizations, reducing service backlogs and improving citizen satisfaction.• Upsell current customer with added product-based solutions.• Target new customer with product communications and active participation in trade shows.40% Contributions to the Team• Team Lead product and Scrum, Acting as the subject matter expert for area of assignment.• Taking ownership of what the team builds after the release; consider customer adoption as success criteria.• Leading functional teams (Service, Health and Analytics) and Scrum team for Salesforce implementation project • Driving ROI and customer satisfaction through active monitoring and analysis of Business performance data using Sales force solution.• Making improvement to existing Salesforce solutions, increasing the data collection efficiency.15% Mentorship of Others• Advising and training members of the team to maximize overall productivity and effectiveness of the team.• Found teaching opportunities within the group and larger community to share ideas and learning.45% Cross functional Coordination and Communication• Collaborating with members of client team,Dev, QA,Data and AI Product Management team to groom and prioritize the backlog.

Education

• G. B. Pant University Of Agriculture & Technology

  B.Tech, Engineering

• Penn State University

  Master's degree, Engineering/Industrial Management

• Indian Institute of Management, Indore

  Certificate in Digital Transformation and Artificial Intelligence for Leaders, Digital transformation and Artiifcial intellegence.

• Post graduate Diploma in Business Administration

  Master of Business Administration - MBA, Business Administration and Management, General