Akhilesh Mohan

Customer Success professional with experience across SaaS, Wealth Management, and Insurance. Skilled in onboarding, account management, and cross-functional collaboration to drive adoption, satisfaction, and retention.

Role
Customer Success Manager at Tracxn
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Akhilesh Mohan

I am a results-driven professional with a strong background in wealth management, insurance, and business development. Currently working as an Account Manager at Anand Rathi Wealth Management, I am skilled in portfolio management, market analysis, and developing tailored investment strategies to meet diverse client needs. My experience includes managing teams, achieving sales targets, and enhancing client relationships. I am passionate about delivering exceptional customer service and driving business growth.

Experience

  1. Customer Success Manager

    Tracxn

    Nov 2025 — Present · Bengaluru, IN

    Manage a defined portfolio of SaaS clients, acting as the primary point of contact for all account-related needs. Lead client onboarding and support platform adoption to ensure customers achieve maximum value. Resolve client queries efficiently by coordinating with internal product, technology, and support teams. Bridge communication gaps between clients and internal stakeholders to simplify processes and enhance customer experience. Proactively engage with clients to identify gaps, address concerns, and strengthen long-term relationships.

Education

  • Ryan International School

    CBSE XII

  • ITM University, Raipur

    Bachelor of Commerce - BCom, Marketing

  • ICFAI Business School

    Master's Degree

  • ICFAI Business School

    MBA, Marketing/Marketing Management, General

  • Ryan International School

    12th Grade, Senior Secondary Education

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Akhilesh Mohan — Customer Success Manager at Tracxn in Bengaluru, KA, IN | Unifers