Akhildev

Housing Officer @Windrush Housing Association

London, GB

As a Housing Officer at Windrush Housing Association, I am responsible for delivering a high-quality housing management service to our residents. My role involves managing tenancies, resolving housing-related issues, and ensuring residents live in safe, secure, and well-maintained homes. I work closely with tenants, contractors, and partner agencies to support community wellbeing and sustainable living.Key Responsibilities:Manage a caseload of general needs and supported housing tenantsHandle tenancy sign-ups, reviews, and terminations in line with policyConduct regular property inspections and address health and safety concernsRespond to and resolve tenant queries, complaints, and anti-social behaviourLiaise with contractors to ensure timely maintenance and repairsPromote tenant involvement and support community initiativesWork collaboratively with internal teams and external support agenciesMaintain accurate records using housing management systemsAchievements:Improved tenant satisfaction through proactive communication and issue resolutionReduced ASB incidents in designated areas by implementing effective intervention strategiesSupported vulnerable residents through effective referrals and tailored support plans