Akhila S
Project Bt @Infosys
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WORK HISTORY
Project Bt @Infosys
Prioritized implementation tasks across different platforms (Dev/QA/Prod) as per release schedule.· Experience of working with email notifications, inbound actions, reports and dashboards.· Experience in working with Business Rules, Client Scripts, Access Controls (ACLs), UI Policies, UI Actions, Scheduled Jobs, Script Includes.· Worked extensively on ITSM modules such as Incident, Problem and Change management.· Created Email Notifications, Email Templates, email notifications using events in the event registry.· Created Flow Designers and did changes on existing flows.· Involved in providing production support for service catalog, incident, problem, change, release deployment, and task and knowledge management modules in ServiceNow platform.· Loading data using Import Sets and transform maps
EDUCATION
Pydah College of Engineering and Technology, Gambheeram
Bachelor's degree, Civil Engineering
Jawaharlal Nehru Technological University
Master of Business Administration
ABOUT AKHILA S
ITSM || Flow designer || CSM || Integration || having CAD, CSA, CSM and flow designer micro Certifications and 4.3 years experience ServiceNow Administration and Development , working with Infosys.
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