Akhil Verma

About Akhil Verma

I am a solution-driven professional with over 11 years of IT experience; I bring a potent blend of business analysis, product ownership, and project management expertise. I specialize in gathering and translating business requirements into actionable plans, aligning cross-functional teams, and managing the full product lifecycle to deliver scalable, value-driven solutions. My career spans high-impact domains such as Banking, Financial Services, E-commerce, Pharmacy Benefit Management (PBM), and Cybersecurity, where I have consistently contributed to product innovation and operational efficiency. As a Certified PSPO I and PSM I professional, I deeply understand Agile and Scrum methodologies and have successfully led distributed Agile teams across various phases of the product journey—from requirement elicitation and sprint planning to testing, deployment, and continuous improvement. I am equally comfortable working in Waterfall and hybrid models, which allows me to adapt to different project needs and organizational frameworks. My experience includes authoring detailed user stories, defining acceptance criteria, developing flowcharts and wireframes, and conducting backlog refinement and roadmap planning sessions. Throughout my career, I’ve delivered tangible business outcomes such as developing an enterprise-level Client Lifecycle Management (CLM) system, reducing manual processes by 30%, and leading the design of a unified Offer Engine that cut overhead costs by 60%. I’ve also played a key role in enhancing cybersecurity frameworks by defining requirements for Zero Trust Architecture and integrating SIEM solutions. I thrive in environments where stakeholder collaboration and customer-centric design are key to success. My strength lies in bridging the gap between business vision and technical execution, ensuring that product strategies align with market needs and organizational goals. Whether optimizing workflows, driving Agile ceremonies, or supporting product demos, I bring a structured yet flexible approach to every engagement. I’m passionate about building products that solve real business problems, collaborating with diverse teams, and continuously improving through feedback. I take pride in mentoring junior analysts and being a dependable partner to stakeholders, product managers, and developers. I aim to contribute to strategic digital transformation initiatives that drive growth, resilience, and user satisfaction. You can connect with me to learn more about my work experience and skills, and I will be happy to discuss them with you.

Experience

1. Senior Business Analyst

   Photon

   Feb 2025 — Present · Chennai, IN

   A global digital agency specializing in enterprise digital transformation and customer experience solutions.Domain: Pharmacy Benefit Management• Conducted a comprehensive analysis of Salesforce CRM, examining its core functionalities such as objects, fields, validation rules, and other key components.• Developed a client Lifecycle Management (CLM) system that retains the essential features of a CRM while optimizing its design for ease of use and cost efficiency, ensuring a streamlined experience that reduces the financial burden on the client. Identified 50+ requirements.• Identified key process inefficiencies, recommending solutions that boosted data accuracy and reduced manual efforts by 30%.• Authored 40+ user stories with clear acceptance criteria, enabling streamlined communication and timely delivery by the development team.• Partnered with cross-functional teams to define and meet bi-weekly sprint goals, consistently achieving a 95% on-time delivery rate.• Facilitated product increment demos, achieving 90%+ stakeholder satisfaction and ensuring continuous feedback integration.• Provided mentorship and direction to 2 junior business analysts, ensuring they understand key responsibilities and project objectives.• Delegated tasks strategically, aligning assignments with their skill levels and career growth opportunities. Conduct thorough reviews of their work, ensuring accuracy, clarity, and alignment with business goals.• Delivered structured feedback to the manager, highlighting strengths, areas for improvement, and overall performance insights, fostering continuous development within the team

Education

• Institute of Management Technology, Ghaziabad

  Advanced General Management Program, Leadership and Decision Making

• Shri Vaishnav Institute of Technology and Science

  Bachelor of Engineering (B.E.), Computer Science and Engineering

  2009 — 2013