Akhil Sriramaneni
Information Technology Help Desk Technician @Quanta Computer Inc. 廣達電腦
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WORK HISTORY
Information Technology Help Desk Technician @Quanta Computer Inc. 廣達電腦
La Vergne, TN, US
Provided technical support to end-users by troubleshooting hardware, software, and network issues both remotely and on-site.Assisted in setting up and configuring workstations, printers, and other IT equipment.Responded to and resolved help desk tickets promptly, ensuring high user satisfaction.Collaborated with the IT team to maintain and update documentation and knowledge base articles.Gained hands-on experience with ticketing systems, remote support tools, and basic network troubleshooting.
EDUCATION
Jawaharlal Nehru Technological University, Kakinada
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
St. Francis College
Master of Science - MS, Computer/Information Technology Administration and Management
ABOUT AKHIL SRIRAMANENI
IT Engineer at WINFertility driving reliable enterprise IT operations and user support. Expertise in server administration, Microsoft 365 integrations, Windows environments, VDI (Horizon), and Rubrik backup and recovery to ensure system stability and business continuity.
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