Akhil Ravi

About Akhil Ravi

With 13+ Years of total experience as a Business Analyst, I specialize in business requirement analysis, solution design, and system implementation. My IT experience span consulting, software implementation, and project management across diverse domains, including Aviation, Airline, Travel, Automobile, Accounting, Finance and Government sector. I am driven by a commitment to enhancing operational efficiency and delivering tailored solutions that empower organizations to achieve their strategic goals.

Experience

1. Product Consultant (Senior Business Analyst)

   IBS Software

   Nov 2022 — Present · Kochi, IN

   Key Roles & Responsibilities: Business Requirement Analysis & Solution DesignCollaborate with airline stakeholders to understand loyalty program objectives and operational needs.Define loyalty structures, including accrual, redemption, tier management, and partner integrations.Ensure system configurations align with industry standards and evolving customer expectations.Provide strategic recommendations to enhance loyalty program performance and engagement. System Implementation & ConfigurationLead the end-to-end implementation of iFly Loyalty, configuring key components like member profiling, rewards catalog, and tier management.Work with cross-functional teams to integrate with airline reservation systems, CRM platforms, and payment gateways.Manage data migration from legacy systems, ensuring accuracy and minimal disruptions.Set up real-time data capture to track member activities, transactions, and engagement. Testing, Validation & Quality AssuranceDevelop test plans and cases to validate system functionality and performance.Conduct User Acceptance Testing (UAT) with business users to ensure system readiness.Identify and resolve system defects, integration challenges, and configuration mismatches. Deployment & Go-Live SupportOversee a smooth transition to production, ensuring minimal operational disruptions.Provide hypercare support to address system performance, data integrity, and user adoption issues.Work closely with airline IT and support teams to ensure long-term system stability. Training & Stakeholder EngagementConduct training sessions and workshops for airline staff on iFly Loyalty functionalities.Develop user manuals, SOPs, and training materials for knowledge transfer.Act as a trusted advisor, guiding airlines on system optimizations and future enhancements. Post-Implementation Support & Continuous ImprovementMonitor system performance and user feedback to identify areas for improvement.

Education

• Mangalam college of Engineering

  Bachelor of Technology - BTech

  2007 — 2011

• St. Berchmans College, Changanassery

  Master of Business Administration - MBA

  2013 — 2015

• NSS Higher Secondary School, Perunna, Changanacherry, Kottayam, Kerala, India

  Class XII

  2005 — 2007