Akhil Raj
Servicenow Developer @Northern Trust
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WORK HISTORY
Servicenow Developer @Northern Trust
Chicago, IL, US
Automated IT workflows using ServiceNow Orchestration.Managed ServiceNow upgrades for seamless transitions.Designed and maintained an ITIL-aligned CMDB.Integrated ServiceNow with SolarWinds, Nagios, and Zabbix via APIs.Developed Service Catalog workflows, SLAs, and notifications.Enhanced ITOM modules like Discovery and Service Mapping.Built dashboards and reports for IT insights.Automated incident management and problem resolution.Developed custom ServiceNow solutions using JavaScript.Provided user training and support for adoption.Created technical documentation for system configurations.Led ServiceNow implementations and optimizations.Troubleshot and resolved ServiceNow issues.Applied ITIL best practices in ITSM processes.
EDUCATION
Badruka College Commerce Arts
Bachelor of Commerce - BCom, Computers
Merit Junior College
Accounting and Finance
ABOUT AKHIL RAJ
As a ServiceNow Developer at Northern Trust, I leverage my expertise in IT service…
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