Akhil R

About Akhil R

As a Process Executive with 4+ years of experience supporting global clients across Australia, the UK, and the US, I specialize in client communication, project coordination, vendor management, and real estate operations. My career spans roles in client onboarding, e-commerce support (voice, chat, and email), and cross-functional collaboration — always with a focus on SLA adherence, process improvement, and delivering high-quality results. I’ve worked closely with vendors and developers, managed ERP/CRM data updates, handled RFQs and quotations, and driven client follow-ups for estimates and payments. I also have experience managing team social media accounts and coordinating with internal teams to meet project milestones. I’m passionate about operational efficiency, customer success, and building strong relationships across teams and clients. I\'m now seeking opportunities in global organizations where I can continue to contribute to impactful operations and process excellence — preferably in day-shift, non-BPO roles with scope for growth.

Experience

1. Process Executive

   Velan Info Services

   Apr 2024 — Present · Coimbatore, IN

   Act as a Client Liaison, maintaining effective communication with clients across Australian, UK, and US markets to ensure smooth project coordination and successful outcomes.Coordinate project onboarding and management, ensuring timely execution and addressing challenges while monitoring performance metrics to meet client expectations.Oversee vendor management, including sourcing, purchasing, and procurement, to ensure competitive pricing, timely delivery, and accurate records.Serve as an effective team communicator, facilitating clear communication within the team and ensuring alignment with client needs and project goals.

Education

• B.E.M.H.S.S, Palakkad

  10th

  2005 — 2011

• LEAD COLLEGE OF MANAGEMENT

  MBA

  2017 — 2019

• Sree Narayana College, Palakkad

  BA

  2013 — 2016

• P.M.G.H.S.School, Palakkad

  Plus Two

  2011 — 2013