Akhil Pathivada
Sr. Software Engineer @Freshworks | Search Platform | Distributed Systems
- Role
- Senior Software Engineer at Freshworks
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Akhil Pathivada
I’m a Software Engineer with 5+ years of experience in building scalable, end-to-end…
Experience
Senior Software Engineer
Nov 2024 — Present · Hyderabad, IN
SEARCH PLATFORM- Driving AI-powered Search at Freshworks by architecting and optimizing self-hosted OpenSearch for high-performance keyword, vector, and hybrid retrieval- Enabling Semantic and Retrieval-Augmented Generation (RAG) workflows across products, integrating LLMs and embeddings into customer experiences- Designing efficient SDKs and APIs to help product teams leverage modern semantic and vector search capabilities- Expertise in multi-tenancy support, scalable index management, and maintaining highly resilient, low-latency search infrastructure for critical AI-powered SaaS applications- Operate and maintain scalable OpenSearch clusters supporting List View, Sorting, Filtering, and Ticket Management functionalities across Freshdesk and Freshservice platforms- Dedicated to enabling teams to build smarter, AI-driven solutions through advanced retrieval methods and innovative knowledge augmentation.
Education
RAJIV GANDHI UNIVERSITY OF KNOWLEDGE TECHNOLOGIES, NUZVID
Pre University Course - PUC
Zilla Parishad High School
Primary and Secondary Education
RAJIV GANDHI UNIVERSITY OF KNOWLEDGE TECHNOLOGIES, NUZVID
Bachelor of Technology - BTech, Computer Science Engineering
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