Akhil Nerallwar
Product Manager - Digital Banking at RBL Bank
- Role
- Product Manager - Digital Banking at RBL Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Akhil Nerallwar
I’m a product management professional with 4.10years of experience in digital banking and…
Experience
Product Manager - Digital Banking
Apr 2024 — Present · Mumbai, IN
Executed the product roadmap and managed the end-to-end product development lifecycle for WhatsApp Banking,resulting in a 35% penetration.•Collaborated with cross-functional teams to gather and prioritize business requirements, resulting in improved project delivery and alignment with business goals.•Developed comprehensive documentation, including business requirements, FSD, user stories, process flows, and functional specifications, enhancing project clarity and execution efficiency.•Created and launched over 10 financial and customer service journeys on the WhatsAppBot.•Built FD and RD booking journeys on WhatsApp Banking, leading to a 40% increase in FD bookings and significantly enhancing customer experience.•Pioneered the \"Split & Pay\" journey, converting credit card transactions into EMIs, a first in the BFSI sector,driving a 15% increase in transaction volume and increase in incremental revenue.•Developed service and query-related journeys on the WhatsApp Bot, reducing contact centre call volume by 35%.•Identified and addressed gaps in existing business processes and systems, implementing strategic improvements that boosted operational efficiency and customer satisfaction.•Performed data analysis to inform decision-making and strategy development for revenue generation journey.•Consistently benchmarked new requirements against industry best practices to design and implement frictionless client journeys, enhancing customer satisfaction and competitive positioning.•Conducted risk assessments and developed mitigation strategies to ensure product compliance and minimize potential digital risk.
Education
Montfort Higher Secondary School
CBSE
2012
Welingkar Institute of Management
Master of Business Administration - MBA, Marketing
Narayana Junior College
Intermediate, science
Malla Reddy (MR) Deemed to be University
Bachelor of Technology - BTech, Mechanical Engineering
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