Akhil Kumar Singh
Product Owner|Customer Experience|PMP, POPM,CSM
- Role
- Product Owner Ai & Personalization Platforms at Verizon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Akhil Kumar Singh
I am a Senior Product Owner / Product Manager with 10+ years of experience building and…
Experience
Product Owner Ai & Personalization Platforms
Jan 2023 — Present · Hyderabad, IN
Leading AI-driven personalization and loyalty platforms powering enterprise-scale customer journeys across devices, plans, and offers. Platform and Strategy OwnershipOwn the product vision and roadmap for \"Agentic AI\" personalization engines. Shifted strategy from static rules-based logic to dynamic ML-driven decisioning, enhancing customer engagement and retention across web and app channels. AI & GenAI EnablementLed the development of Agentic AI recommenders and LLM-based decisioning frameworks. Partnered with Data Science to define model performance guardrails (latency vs. accuracy) and translated complex business problems into scalable AI specifications. Business Impact & Outcomes Revenue Growth: Unlocked multi-million dollar revenue opportunities and drove double-digit improvements in retention save rates via targeted loyalty algorithms. Conversion: Achieved a substantial lift in cart additions and order conversions by re-architecting the product recommendation engine. User Experience: Streamlined the digital offer experience, driving a statistically significant increase in Conversion Rates (CVR). Experimentation at ScaleEstablished experimentation and A/B testing practices across personalization journeys, balancing speed of iteration with enterprise governance to continuously optimize customer experience and business outcomes. Cross-Functional LeadershipLead cross-functional squads across engineering, analytics, design, and marketing, driving alignment on priorities, trade-offs, and delivery plans while maintaining a strong product operating rhythm. Enterprise Delivery DisciplineBalanced innovation with platform stability and risk management, leveraging prior governance experience to deliver AI-enabled capabilities reliably within complex enterprise environments.
Education
West Bengal University of Technology, Kolkata
Bachelor of Technology - BTech
2011 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.