Akhil Bhuvanendran
Operations Manager @Tesco
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WORK HISTORY
Operations Manager @Tesco
West Midlands, GB
Lead day-to-day operations at one of Tesco’s largest UK sites, managing a 45–50 person team across picking, delivery, click & collect, and stock control. Responsible for workforce planning, order fulfillment, customer success, and site-level performance metrics.Key Responsibilities & Achievements:Operational Planning & Scheduling:Forecast and manage over delivery hours/month, ensuring full shift coverage and assigning contingency staff to maintain productivity under absences or demand spikes.Stock Availability & Order Fulfillment:Maintained a 97.5%+ stock availability rate month-over-month, ensuring critical inventory thresholds were met for weekly online and in-store orders.Team Leadership & Performance Management:Supervise 45–50 staff across multiple roles; monitor KPIs like pick rate (180+ items/hour), on-time delivery rate (98%), and customer feedback scores. Address underperformance through private, documented 1:1 coaching and support plans.Customer Issue Resolution:Handle 8–10 escalated customer cases/day, including order errors, delivery complaints, refunds, and rescheduling. Personally resolved high-impact complaints with a focus on empathy, quick fixes, and restoring trust.Systems & Tech Ownership:Operate across Tesco\'s internal platforms for colleague management, stock visibility, vehicle tracking, and refund processing. Use handheld terminals for real-time picking and delivery coordination.Cross-Team Collaboration & Reporting:Participate in daily leadership meetings with senior site managers and department heads to share operational insights and ensure resource alignment across departments.Fleet Rollout Project:Oversaw rollout of a full transport fleet upgrade (20+ vehicles). Managed supplier delivery, functionality reviews, and final approval for go-live across all routes.
EDUCATION
Kalinga University, Raipur
Bachelor of Technology - BTech, Computer Science Engineering
University of Leeds
Master of Science - MS, Business Analytics and Decision Sciences (Russel Group)
ABOUT AKHIL BHUVANENDRAN
I’m an Ad Operations and Marketing Operations professional with hands-on experience…
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