Angela H.
Customer Service Representative Sr @American Electric Power
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WORK HISTORY
Customer Service Representative Sr @American Electric Power
First contact for customers and manage 7 accounts. Administer business and residential requests by creating individually tailored solutions. Spearheaded initiative that improved employee performance by 55%. Exceeding KPI\'s Increased economic development by 75%. Support process and procedures, operational improvements and challenges that result in efficient operations and deliver premier customer service. Promote company initiatives through presentations.
EDUCATION
The Ohio State University Fisher College of Business
Continuing Education, Business, Management, Marketing, and Related Support Services
Ashford University
Bachelor of Arts, Social Science
Robert Morris University
Organizational Leadership
ABOUT ANGELA H.
Accomplished Program Manager with over 25 years of experience in strategic planning and complex problem-solving expert in outreach, networking, marketing, cross-functional communications, employee training, facilitation and process improvements. Additionally, I am a decisive leader with proven results that leverage my extensive background in organizational, business and workforce development, to expand achievements while supporting corporate culture policies, inclusive opportunities and promote company initiatives.
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