Brandon Akers
Salesforce Business Analyst/Admin @ nVent | Systems Protection Division
- Role
- Salesforce Administrator Business Analyst at nVent
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Brandon Akers
I’m a Salesforce Certified Administrator with a track record of driving scalable…
Experience
Salesforce Administrator Business Analyst
Dec 2022 — Present · MN, US
Experience executing full-scale Salesforce migration and automation rebuild for post-acquisition integration, aligning business processes across multiple subsidiaries and delivering production readiness ahead of schedule. Salesforce Sales Cloud and Service Cloud maintenance for global team of users. Full-cycle Implementation of Service Cloud for customer care team. Use of Jira in an agile environment to track progress in sprints. Identify and troubleshoot Salesforce issues and work with team to implement solutions. Collaborate with cross-functional teams to gather requirements and implement solutions. Maintain and update data, fields, and validation rules within Salesforce. Assist in the development and maintenance of Salesforce reports, dashboards, and workflows. Provide ongoing support to users, including training and troubleshooting to gain best user adoption. Stay current with Salesforce releases and updates to ensure optimal performance and functionality. Monitor and analyze system usage to identify areas for improvement and implement solutions. Qualtrics/Salesforce Integration
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