Angesom Kelati
IT Support Specialist @Strides Toronto
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WORK HISTORY
IT Support Specialist @Strides Toronto
Toronto, ON, CA
Provide first-level technical support to over 300 end-users, addressing hardware, software, and network issues efficiently via Microsoft Teams, email, and in person.
EDUCATION
Gebeya IT Acadamey
Certificate, Cloud computing and Software Development
University of Asmara
Certificate, Cisco Networking
University of Asmara
Bachelor of Applied Science - BASc, Computer Science
ABOUT ANGESOM KELATI
As a dedicated Security Analyst, I bring extensive experience in safeguarding digital assets and IT infrastructure. My journey began in IT support, where I developed strong troubleshooting skills and an understanding of end-user needs. This led to my role as a Network and System Administrator, managing complex systems and implementing robust security protocols.Currently, I excel in cybersecurity, focusing on threat detection, incident response, and vulnerability management. I am proficient in a range of security tools and technologies and stay updated on the latest cyber threats through continuous education and professional development.
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