Akela Smith
Learning and Development Specialist: Training Specialist: Learning Management Systems: Learning Strategies: Learning Facilitation: Instructional Design: Employee Development: Leadership Development
- Role
- System Implementation and Adoption Trainer at Wells Fargo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Akela Smith
I am dedicated to developing effective learning and development strategies that enhance…
Experience
System Implementation and Adoption Trainer
Sep 2024 — Present · Charlotte, NC, US
Deliver comprehensive 12-hour virtual instructor-led training sessions to Commercial Banking end users on the implementation of the nCino system, emphasizing key navigation techniques, functional updates, and critical changes from the legacy system- Facilitated seven 1-hour training sessions for the Commercial Banking Sales users, focusing on system integration points between their existing platform and nCino, and clarifying how the transition would directly impact their workflow and responsibilities’ - Analyze training effectiveness and system adoption metrics by compiling attendance reports, participation reports, user feedback surveys, and analyzing usage trends, delivering data-driven insights to senior leadership through detailed reports and presentations- Develop comprehensive user documentation and technical guides, including FAQs, system navigation manuals, and process workflows, to support ongoing learning and knowledge retention - Lead bi-weekly nCino Information Session and Office Hour, facilitating deep dives into key system functionalities, troubleshooting, best practices for both new and existing users- Analyze Jira stories for nCino system enhancements, breaking down complex technical language to develop user-friendly training materials that support end-user understanding and adoption of new features- Consult with stakeholders to assess training needs and design customized training programs and instructional design materials that align with business requirements- Conduct data-staging and system configuration for 3 training environments, including setting user permissions, testing logins, and designing hands-on training scenarios to enhance system adoption
Education
George Mason University - Schar School of Policy and Government
Master's degree
North Carolina Agricultural and Technical State University
Bachelor's degree, Criminal Justice
2014 — 2018
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