Akeem Ball-Stephens

About Akeem Ball-Stephens

Hospitality professional with 10+ years of experience in hotel operations. Recognized for demonstrating a natural aptitude for optimizing staff productivity and guest satisfaction, I have a verifiable history of contributing directly to company growth and expansion.Currently, I am the Director of Operations at Twelve Midtown Autograph Collection Hotel, Blue Sky Hospitality Solutions. In this role, I am responsible for a wide range of tasks, including labor/cost controls, staff/department performance evaluations, and policy/procedure enforcement. In addition, I liaise with departmental leadership to ensure that the hotel operational support structure is driving guest service satisfaction.

Experience

1. Director of Operations

   Twelve Midtown Autograph Collection

   Mar 2025 — Present · Atlanta, GA, US

   Oversee the daily operations of front office, housekeeping, food & beverage and engineering• Recruitment, onboarding, training, and development initiatives• Monitor guest service satisfaction and work with department heads to address service issues and continuously improve guest experience • Monitor and control operational expenses in line with budgetary guidelines• Assist with department leaders with performance evaluations• Ensure compliance with employment laws, labor regulations, and company HR policies• Ensure compliance with all hotel policies, health and safety regulations, legal requirements including Marriott Brand Standard Audit• Contribute to short- and long-term strategic plans in collaboration with General Manager• Oversee payroll processing in coordination with HR and accounting teams• Identify operational gaps and implement process improvements

Education

• Walden University

  Human Resources Management/Personnel Administration, General

• Walden University

  Master of Business Administration - MBA