Arnab Kumar de
Customer Experience & Success | Process Excellence | CRM Specialist | Ex-IDFC | Voice of Customer Champion
- Role
- Customer Experience Manager at Bandhan Bank
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Arnab Kumar de
At Bandhan Bank, my role as a Customer Experience Manager is to sculpt a customer-centric…
Experience
Customer Experience Manager
Jun 2024 — Present · Kolkata, IN
Ensure holistic view of the customer experience at business segment level, develop the value proposition for the segment and all products channels via design sessions • Deep understanding of our customer through research and analysis related to customer loyalty, understand the competition, customer insights, best practices and benchmarks• Create customer experience improvement plans basis VOCs/ NPS and influence implementation of key initiatives to improve results and drive customer loyalty• Conducts NPS survey and ensure detractor, passive and promoter feedback is analyzed and feedback is given to respective stakeholders.
Education
Jaipuria Institute of Management
Master's degree, Business Administration and Management, General
2017 — 2019
Ramaiah Institute Of Technology
Bachelor of Engineering - BE, Mechanical Engineering
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