Ashraf Chowdhury

About Ashraf Chowdhury

Languages: Java, Python, PL/SQL, C/C++, JavaScript, Bootstrap, React, PHP, Assembly…

Experience

1. Software Engineer Level Ii

   JPMorganChase

   Mar 2023 — Present · Plano, TX, US

   Engineered optimizations for the Interactive Voice Response (IVR) system using Artificial Intelligence (AI), enhancing self-service capabilities and improving user experience for 600K daily calls. • Led deployments of $50M+ enterprised level projects, migrated API from Heritage to NADC (North American Data Center), monitored cluster health and platform performance for sustained resiliency. • Created ServiceNow tickets and executed release deployments independently in Gaia Kubernetes Platform, utilizing Load Balancer Flipping with ATC (Application Traffic Controller) and DAL (Deployment Authorization Library) techniques to ensure smooth and seamless production rollouts. • Developed REST APIs and implemented contract testing for integration between service producers and consumers. • Automated the Certificate Renewal system to validate and ensure the continued security and integrity of encrypted communications, effectively minimizing service downtime and improving operational efficiency. • Contributed to IVR middleware microservices in a Kafka-based architecture, collaborating with cross-functional teams to ensure the framework service integration. • Actively participated in Agile development processes, including sprint planning, daily stand-ups, retrospective meetings, and closely worked with Product Owners & QA to communicate their needs.