Akash Mudgal
Major Incident Coordinator | Product Operations Engineer, Thales
- Role
- Product Operations Engineer at Thales
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Akash Mudgal
A results-oriented Technical Operations Engineer with 3+ years of experience driving critical incident management and operational excellence in cloud-based and SaaS environments. At Thales, I\'ve led over 100 major incidents, streamlined workflows to cut resolution times by 25%, and turned ad-hoc requests into recurring revenue opportunities.With hands-on expertise in tools like Datadog, Grafana, ServiceNow, and AWS/GCP, I specialize in proactive monitoring, RCA documentation, and cross-functional coordination. I\'m passionate about continuous improvement—whether through process optimization, stakeholder communication, or mentoring new team members.
Experience
Product Operations Engineer
Nov 2021 — Present · IN
Education
Swami Keshvanand Institute of Technology, Jaipur
Bachelor of Technology - BTech, Mechanical Engineering
2017 — 2021
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