Akash Gupta Gupta
Assistant Vice President - IT/Sales/Partnership at Ratna Global Tech.
- Role
- Assistant Vice President - IT at Ratna Global Tech
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Akash Gupta Gupta
Professional Summary Delivery-Focused IT Leader | Program & Service Delivery |…
Experience
Assistant Vice President - IT
May 2021 — Present · Hyderabad, IN
Role: Lead the IT delivery function across infrastructure, cloud, and support services. Work closely with business leaders to ensure IT solutions align with operational goals.Delivered strategic cloud migration and infrastructure modernization programs, ensuring business continuity and cost reduction.Led end-to-end service delivery of critical business systems; ensured 99.99% uptime and adherence to SLAs.Implemented ITSM frameworks with a strong focus on change, incident, and release management.Directed RPA implementations and introduced AI chatbots for IT and HR automation.Managed vendor lifecycle including RFPs, contract negotiation, and SLA performance.Successfully augmented support teams across time zones and geographies to meet business growth.Cloud Infrastructure Management:Oversee the design, implementation, and maintenance of cloud infrastructure solutions.Ensure scalability, reliability, and security of cloud-based systems.Optimize resource utilization and cost-effectiveness through monitoring and optimization tools.Implement best practices for data protection, disaster recovery, and compliance.Vendor Management:Develop and maintain relationships with vendors, negotiating contracts and service-level agreements (SLAs).Monitor vendor performance and ensure adherence to SLAs and quality standards.Evaluate new vendors and technologies to improve efficiency and reduce costs.Resolve disputes or issues with vendors promptly and effectively.Partnership Programs:Identify potential partnership opportunities to enhance infrastructure capabilities or expand service offerings.Collaborate with partners to develop joint solutions or go-to-market strategies.Manage partner relationships, including communication, collaboration, and conflict resolution.Track and measure the success of partnership programs through KPIs and metrics.
Education
Institute of Management Studies, Ghaziabad
MCA, Computers
1999 — 2002
Institute of Management Technology, Ghaziabad
Master of Business Administration (MBA), Operations Management and Supervision
2012 — 2014
Delhi Public School, Ghaziabad
Intermediate, Science
1988 — 1994
ITS, Ghaziabad
BBA, Marketing
1996 — 1999
Institute Of Technology Science, Mohan Nagar, Ghaziabad
BBA, Marketing
1996 — 1999
Skills
- Integration
- Solaris
- Release Management
- Clearcase
- Software Configuration Management
- Change Management
- Software Development
- Clearquest
- Subversion
- Vendor Management
- Configuration Management
- Unix
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