Akashdeep Singh Makkar

About Akashdeep Singh Makkar

Seasoned technical professional with 14+ years of extensive experience of spearheading teams to render techno-functional support and drive operations across multi-million-dollar organizations. Skilled in managing end-to-end large scale CRM projects from planning strategy roadmap, developing applications/ portals, conducting dev-ops activities to performance monitoring and testing ensuring smooth go-live. Proficient in integrating systems while deploying various tools to steer efficient operations and delivery. Adept at fostering stellar business relationships to provide compelling value to the stakeholders. SpecialitiesIT Strategy Formulation & Execution | Project Management | Program Management | Customer-facing Enterprise Solutions | Customer Success Integration | Gainsight Administration | Business Analysis | Data Analytics | Solutions Architecture | Incident Management | Project Lifecycle Management | Requirement Gathering | Quality Assurance | IT Best Practices | Process Design & Implementation | Process Optimization | Operational Excellence | Technical Support | Knowledge Management Practices | Resource Management | Stakeholder Management | Cross-functional Team Leadership | Client Relationship Management Tools & TechnologiesOracle CX Suite: Marketing Cloud (Eloqua)| Oracle Sales Cloud (OSC)| Oracle Subscription Cloud | CPQ (Big Machines)| OSVC | Field Service CloudAEM | Cisco UCCE | Veritas Entitlement Management (VEMS)| Financial Force | Apttus Salesforce | Veritas Partner Portal | Saba LMS | Aspect eWFMSalesForce.com (Service Cloud, Community Cloud, Zendesk | Customer Success: GainsightPSA Automation: Financialforce | Contact Center: Sharpencx Call Center, Salesforce Omni channel, Talk Desk | Bug Tracking: JIRA | Cloud Status Page: StatusPage.io, Status.io Awards & Recognitions Honored with MVP award at Veritas Received CEO Spotlight for leading the Covid Task force and saving lives of employees | Veritas Honored with HOD award for training internal resources and building the CRM practice | L&T Infotech

Experience

1. Associate Director

   KPMG

   Dec 2025 — Present · Pune, IN

   Digital Transformation Change managementProject Management Delivery Management

Education

• SCIT - Symbiosis Centre For Information Technology

  MBA – IT Business Management , Information Technology

  2011 — 2013

• Maharashtra Institute of Technology

  Bachelor of Engineering - BE, Polymer Engineering

  2004 — 2008

Skills

• Business Development
• Business Intelligence
• Oracle Reports
• Oracle Enterprise Manager
• Visio
• Strategy
• Team Management
• Requirements Gathering
• Product Development
• Analysis
• Business Requirements
• Pl/Sql
• Key Account Management
• Pre-Sales
• Project Management
• Crm
• Itil
• Erp
• Oracle HR
• Sdlc
• Oracle Discoverer
• Oracle Erp Implementations
• Market Research
• Business Process
• Oracle Applications
• Oracle E-Business Suite
• Marketing
• Oracle Rac
• Oracle Forms
• Customer Relationship Management (Crm)
• Management Consulting
• Business Analysis
• Consulting
• Business Process Improvement
• Oracle Pl/Sql Development
• Competitive Analysis
• Oracle
• Requirements Analysis
• Erp Oracle
• Gap Analysis