Akash Deep
Customer Success | Trusted Advisor | Driving Engagement, Expansion & Excellence
- Role
- Customer Success at Concentric AI
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Akash Deep
Strategic, customer-obsessed Customer Success leader with 9+ years of experience driving…
Experience
Customer Success
Jan 2024 — Present · Pune, IN
As a Customer Success Manager at Concentric AI, I am passionate about empowering organizations to protect their business-critical data through innovative, AI-driven solutions. I serve as a trusted advisor to my clients, ensuring seamless onboarding, fostering product adoption, and aligning our platform’s capabilities with their strategic objectives.Key Contributions:• Cross-functional Collaboration: Work closely with diverse teams to deploy Concentric’s Semantic Intelligence platform, an advanced AI-driven solution that autonomously discovers, classifies, and secures sensitive data.• Client Partnership: Identify critical use cases, enable seamless integration across environments (e.g, cloud data sources, on-premises systems), and elevate clients\' data security posture.• Actionable Insights: Provide insights that help clients reduce risk exposure, streamline compliance, and simplify data security management.• Proactive Account Management: Monitor accounts to ensure satisfaction and optimal product usage while identifying value-added opportunities for enhancement.• Customer Advocacy: Represent customer feedback internally to drive continuous improvements by collaborating with product, engineering, and marketing teams.What truly makes this role fulfilling is being part of an organization where I genuinely believe in the tagline: “We make your data security journey simple.” This belief stems from seeing it come to life—I’ve had the privilege of helping clients achieve exceptional results from the ground up.At its core, Concentric AI’s mission to revolutionize data security with cutting-edge AI technology resonates deeply with my personal commitment to delivering outstanding customer experiences and driving measurable business outcomes.
Education
Graphic Era Deemed to be University
Bachelor's of Technology, Electrical and Electronics Engineering
2012 — 2016
Delhi Public School Indirapuram
12, Science
2004 — 2012
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