Akashdeep Singh
Senior Credit Analyst @Scotiabank
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WORK HISTORY
Senior Credit Analyst @Scotiabank
Hamilton, ON, CA
Structured and adjudicated near prime auto loan applications, utilizing Transunion and Equifax credit reports- Delivered strong productivity results and ranked # 1 for fiscal year 2023 and 2024- Delegated with temporary Manager’s Authority to review and decision credit escalations based on the recommendations of Credit Analysts- Handled second level escalation requests from sales team and provided the best resolution, ensuring risk mitigation and compliance- Provided coaching to newer teammates, enhancing team performance in handling sales requests, improving call quality & dealer experience, and improving cycle times- Led team calibration sessions focused on system enhancements and lending policies- Ensured adherence to underwriting policies, procedures and regulatory guidelines, maintained high standards of compliance- Collaborated effectively with sales teams and dealer partners, resolving telephonic escalations promptly and fostering strong client relationships- Prioritized commitment towards Service Level Agreements & delivered quick resolution.
EDUCATION
Punjabi University
Master of Commerce, Finance, General
Punjabi University
Bachelor of Commerce - BCom, Accounting and Finance
ABOUT AKASHDEEP SINGH
A performance driven finance and credit professional with more than 12 years of experience in Retail and Commercial Banking specializing in Auto Finance, Commercial lending, Farm Credit, Credit Risk Management, Credit Underwriting & Adjudication, Financial Sales, Operations Support, Marketing and Customer Service. Expertise in FINTRAC regulations and AML with ability to interpret KYC policies, procedures and laws. Possesses strong communication and interpersonal skills. Ability to work in tune with organization\'s culture to deliver excellent performance.Demonstrated ability to handle varied customer interactions & providing Best-in-Class customer service. Proficient in handling recovery & collections aspects of retail, commercial and agriculture lending. Excellent track record of achieving Bank\'s targets for revenue, profitability, fraud prevention and customer satisfaction. Highly adaptable and result oriented. Well versed with Banking Software and latest technological upgrades of Banking industry.
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