Akashdeep Singh Jagdev
Assistant Manager, Implementations @Silverware Pos
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WORK HISTORY
Assistant Manager, Implementations @Silverware Pos
Following skills are on the top of Senior Implementation Role and Implementation Specialist role- Project Management, Oversee and manage multiple projects, ensuring they are completed on time, within budget, and to the required quality standards- CRM Implementation: Lead the implementation and optimization of Customer Relationship Management (CRM) systems to enhance client engagement and streamline business processes- Enterprise Clients: Develop and maintain strong relationships with enterprise clients, understanding their needs and providing tailored solutions to drive business growth- SaaS Model: Manage and support the deployment of Software as a Service (SaaS) solutions, ensuring seamless integration and user adoption- DaaS Model: Oversee the implementation and management of Data as a Service (DaaS) models, ensuring data accuracy, security, and accessibility for clients- Team Leadership: Manage a team of 10 Implementation Specialists, providing guidance, support, and fostering a collaborative and productive work environment- Performance Monitoring: Track and analyze key performance indicators (KPIs) to measure project success and identify areas for improvement- Client Support: Address client inquiries and issues promptly, ensuring high levels of customer satisfaction and retention- Strategic Planning: Contribute to the development and execution of strategic plans to achieve business objectives and drive growth- Reporting: Prepare and present regular reports on project status, client feedback, and performance metrics to senior management- Serve as the main point of contact for client communications- Allocate tasks efficiently throughout the project\'s duration- Balance team schedules to ensure equitable distribution of work- Managed the rollout and ongoing supervision of ClickUp for project tracking.
EDUCATION
Punjab Technical University
Bachelor's degree, Computer Science
Centennial College
post graduation , Computer Systems Networking and Telecommunications
ABOUT AKASHDEEP SINGH JAGDEV
As an Assistant Implementation Manager at Silverware POS, I leverage my extensive experience in project management and CRM implementation to deliver high-quality solutions for enterprise clients. With over seven years of experience in the field, I have developed strong skills in managing multiple projects, overseeing client relationships, and optimizing business processes.I am passionate about using technology to enhance client engagement and streamline operations. I have successfully integrated various Property Management Systems(PMS), Payment processors, Accounting software, Inventory Control applications, Reporting software\'s and tools, API Integrations, Online Ordering, E Commerce accounts, E-Gift Cards, Fiscal, Kitchen Display system(KDS), Labour Scheduling, Payroll Management, Reservation systems, SMS Gateway and many more with POS systems. I also work closely with payment processors to integrate their devices with Silverware POS. My goal is to provide tailored solutions that drive business growth and satisfaction for our clients.
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