Akasha Galbraith
Senior Manager, Implementation Services
- Role
- Senior Manager, Implementation Services at Monarch
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Akasha Galbraith
I am a results-driven services operations and platform delivery leader with an MBA from the University of Utah. I lead global teams across Delivery Services and Client Retention Services, overseeing $2M+ in concurrent client engagements and driving operational excellence, adoption, and retention. I collaborate with Product, Executive, and Industry leadership to implement CRM platforms, integrate AI initiatives, and optimize workflows for maximum client impact. I am focused on scaling platform operations, innovating client engagement strategies, and mentoring the next generation of services leaders.
Experience
Senior Manager, Implementation Services
Sep 2025 — Present
Contractor of Intapp - DealCloud• Lead Delivery Services and Client Retention Services, managing 18 direct reports across the U.S.• Oversee $1.2M+ in concurrent delivery engagements and $500K–$1M in retention engagements.• Drive utilization strategy, achieving consistent 90% utilization vs. prior 75% baseline.• Partner with Product, Executive, and Industry leadership to implement CRM platforms, AI initiatives, and workflow optimizations.• Serve as senior escalation point for complex client issues, aligning Sales, Account Management, and Services leadership.• Mentor and develop teams, fostering growth, adoption, and high performance.
Education
University of Utah
Master of Business Administration - MBA, Business Administration and Management, General
University of Utah - David Eccles School of Business
Bachelor of Science - BS, Business Management
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