Akash Wagh
Application Support Engineer At SOFREGO Private Limited
- Role
- Application Support Engineer at Sofrego Private Limited
- Location
- Nashik, MH, IN
- LinkedIn followers
- 500 followers
About Akash Wagh
I have developed a strong foundation in system administration, application support, and infrastructure management. I thrive in resolving complex technical issues while optimizing system performance and ensuring business continuity. Application Support & Troubleshooting• Diagnosed and resolved issues affecting application performance, functionality, and configuration, ensuring smooth and reliable operations for end users. System Administration• Managed and maintained Linux and Windows environments, overseeing system updates, user account management, and troubleshooting OS-level problems to ensure system integrity. Virtualization Management• Deployed, monitored, and optimized virtual machines to meet business and operational requirements, improving resource allocation and performance. Database Support• Assisted in writing and optimizing SQL queries, troubleshooting database issues, and maintaining data accuracy to ensure seamless application performance. Networking Support• Addressed and resolved basic networking issues, including DNS, DHCP, VPN, and connectivity, to maintain smooth system communication. Automation & Scripting• Automated repetitive system tasks using Bash scripts and basic Java programs, enhancing operational efficiency and reducing manual intervention. JIRA Support & Administration• Configured and customized JIRA workflows, created dashboards, and streamlined task management to enhance team collaboration and issue resolution. Incident Management• Handled critical technical incidents, minimizing downtime and ensuring timely resolutions to maintain operational continuity for key business applications. Documentation & Reporting• Created and maintained detailed troubleshooting guides, reports, and logs to support continuous improvement and foster team collaboration. Cross-Functional Collaboration• Collaborated closely with development, testing, and infrastructure teams to support seamless application deployments and system upgrades.
Experience
Application Support Engineer
Oct 2023 — Present · Pune, IN
Education
Krt Arts Bh Commerce and Am Science Kthm College Nashik
Bachelors of Computer Science, Computer Science
2020 — 2023
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