Akash Verma
Towards Something Great | Bookworm | Philomath | Travel enthusiast
- Role
- Process Associate at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Akash Verma
Welcome to my LinkedIn profile! I’m Akash Verma, a dedicated BBA Finance graduate…
Experience
Process Associate
Jun 2024 — Present · Hyderabad, IN
As a Process Associate at Genpact, a global professional services firm and one of the fastest-growing digital transformation platforms, I support a renowned multinational client by delivering top-tier customer support services. My role involves managing customer interactions across chat, email, and voice channels with a focus on professionalism, empathy, and operational excellence. I am part of a dynamic environment where innovation, digital tools, and data-driven insights come together to enhance customer experience and satisfaction.Key Responsibilities:Managed end-to-end customer inquiries across chat, email, and voice, ensuring prompt and effective resolutions.Addressed complex and sensitive customer escalations with empathy, achieving high satisfaction rates and positive feedback.Utilized advanced Excel functions to analyze large datasets, generate performance reports, and streamline internal workflows for increased efficiency.Collaborated with cross-functional teams to maintain consistent service delivery and uphold high standards of customer satisfaction.Delivered clear, concise, and professional communication across all channels, including client-facing presentations and reports tailored to varied audiences.Contributed to process improvements by identifying gaps in workflows and proposing actionable solutions.Maintained high levels of accuracy and attention to detail while working in a fast-paced, target-driven environment.By combining customer service expertise with a tech-savvy mindset, I continue to play a key role in enhancing the customer journey and supporting business growth through digital-first solutions.
Education
Gyan Deep Vidhya Mandir
12th
2017 — 2018
Pandit Ravishankar Shukla University
Bachelor of Business Administration - BBA
2018 — 2021
Vishwa Vedanta School
CBSE 9th-10th
2014 — 2016
Dr. C. V. Raman University, Kota Bilaspur
Postgraduate Degree
2022 — 2023
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