Akash Upveja

Experience

1. Measurement and Reporting Analyst

   Accenture

   Aug 2022 — Present

   Responsible for maintaining billing efficiency between 100–103% to drive revenue across Hyderabad,Bangalore, and Dublin locations, overseeing 15 teams and managing an active headcount of 210. Handled Meta\'s Single Review Tool (SRT) to redeploy agents across teams, minimizing shrinkage andreducing overtime, resulting in significant cost savings for the company Analyzed headcount, shrinkage, attrition rates and productivity trends to generate accurate short- andlong-term staffing forecasts. Responsible for publishing real-time dashboard data to monitor ticket volume and backlog, enabling fasterresolution of tickets by agents Coordinated schedule changes, leaves, and shift swaps, ensuring business continuity and minimal disruption Supported scenario planning and what-if analyses to prepare for business expansion, seasonal surges, orrestructuring efforts Prepare weekly business reports highlighting important parameters such as attrition, shrinkage, and capacityanalysis for review by Accenture leadership and esteemed client, Meta