Akash Upmanyu

Senior Data Analyst @Stanza Living

Gurugram, IN

Established a dedicated war room aimed at addressing customer escalations promptly and effectively, with a focus on improving customer satisfaction (CSAT) scores-> Successfully reduced the number of customer complaints by implementing strategic interventions and proactive measures-> Implemented a performance evaluation system for ground employees, defining key performance indicators (KPIs) to facilitate promotions and training opportunities-> Developed comprehensive audit reports to identify and analyze both strengths and weaknesses within various areas of the business, enabling targeted improvements and optimizations.