Akash Upmanyu

Senior Associate - Growth & Strategy

Role: Senior Data Analyst at Stanza Living
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

Experience

Senior Data Analyst
Stanza Living
Nov 2023 — Present · Gurugram, IN
Established a dedicated war room aimed at addressing customer escalations promptly and effectively, with a focus on improving customer satisfaction (CSAT) scores-> Successfully reduced the number of customer complaints by implementing strategic interventions and proactive measures-> Implemented a performance evaluation system for ground employees, defining key performance indicators (KPIs) to facilitate promotions and training opportunities-> Developed comprehensive audit reports to identify and analyze both strengths and weaknesses within various areas of the business, enabling targeted improvements and optimizations.

Contact information

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•••••@stanzaliving.com
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Current company

Stanza Living

Hospitality · 1.7K employees · Founded 2017 · Gurugram, Haryana, India

Imagine transforming a space the size of Eden Gardens, into full-fledged co-living residences within one month. Or personalizing over 2 lakh meals a day for tens of thousands of choosey students. Well, at Stanza Living, we don’t merely imagine these. We have built these capabilities. With our industry-first full-stack technology ecosystem. An ecosystem that’s taken us from a bootstrapped startup to India\'s largest managed-accommodation provider for students and young working professionals. In just 3 years. Along the way, giants of the venture capitalist world - Equity International, Falcon Edge Capital, Sequoia India, Matrix, Accel Partners and Alteria Capital to name a few - have put their confidence in us. Or to be specific, in the tech innovations we’ve introduced to a traditional industry. Like a digital process that allows us to onboard 3X as many residents as everyone else in the business. Like machine-learning algorithms that predict the kind of activity our residents would love at their next community event. Like an A.I-powered security infrastructure that keeps an eye out for suspicious activity on our premises. Like all the out-of-the-box ideas you could bring to the table too, if you were part of our team at Stanza Living. Ideas that could redefine the way India lives, by redefining what tech can achieve. Just imagine.

stanzaliving.com

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Experience

Senior Data Analyst

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