Akash Ullasan
Helping Businesses Scale with B2B Sales & Customer Success | Engineer-Turned-MBA | Swipe (YC S21) | Ex-BYJU’S, ShareChat, Axis Securities | A Journey of Growth & Learning!
- Role
- Customer Success Associate at Swipe (YC S21)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Akash Ullasan
From designing machines to designing growth strategies! An Automobile Engineer turned…
Experience
Customer Success Associate
Jul 2024 — Present · Hyderabad, IN
Conducting product walkthroughs and guiding customers in utilizing our software to ensure a seamless onboarding experience.• Handling customer complaints and escalations empathetically and professionally, striving to resolve them efficiently.• Collaborating with the technical team to escalate and resolve complex tech issues.• Collaborating closely with the sales and product teams to offer valuable insights derived from customer interactions.• Providing insights into customer preferences and market trends to inform marketing initiatives.
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