Akash Soni
Advanced Uc Specialist @Netagen
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WORK HISTORY
Advanced Uc Specialist @Netagen
CA
Technical Lead delivering Avaya and Contact Center Solutions (Enterprise Solutions / NG-911 Solutions /Commander 911) on-prem, hybrid and cloud.• Technical Lead in multiple migration project from Nortel to Avaya UC Platform.• Lead Projects - Perform Installation, Migration, Upgrades, Integration, Virtualization, Maintenance and Support for- VMware, KVM, Avaya Solutions Platform (ASP)/ Avaya Virtualized Platform (AVP) and Avaya Aura Team Engagement Solutions (Core Components, Communication Applications, Collaboration Applications)- Avaya Aura Core Components (System Manager, Session Manager, Communication Manager and Media Server)- Avaya Communication Applications (Session Border Controller, Breeze with Presence as a Snap-in, Breeze with WebRTC Snap-in, and Application Enablement Services (AES))- Avaya Equinox Solution [Conferencing & IX Workspace] with Avaya Aura Collaboration Applications [Device Services(AADS), Web Gateway (AAWG), Multimedia Messaging (AMM)]- Avaya Messaging / IX Messaging / OfficeLinx (Voicemail System)- Paging, IX workplace, One-X Communicator, One-X Agent, sets, sets, sets (H323 & SIP) & Polycom sets• Programming of admin users, call-center agents, call flows, supervisor sets/applications.• Executed system upgrades, security patching, firmware updates, and preventive maintenance to ensure high availability for mission-critical emergency communication environments.• Execute move-add-change, request new line & service configuration, voice mail configurations and monitor SIP Trunks in the telecom platform.• Configuration and implementation of Avaya aura with third-party vendors like NICE, Eventide, Verint and Teams.• Reviewing, planning, developing, documenting, testing, and executing Telecom disaster recovery plans.• Provide effective change management by assessing change requests, identifying risks, and ensuring integrity and security of voice systems and services are always maintained.
EDUCATION
Gujarat University
Bachelor’s Degree, Electrical, Electronics and Communications Engineering
Dalhousie University
Master’s Degree, Networking
SKILLS
ABOUT AKASH SONI
Graduate in Internetworking with 10 Years of professional experience in Unified Communication.• Experience in deploying, configuring, upgrading, monitoring and troubleshooting Call Centre Technologies.• 10 Years of extensive Customer and Technical Service skills, with strong focus and ability to manage client expectations and ensuring a high level of service for all the requests.• Strong commitment to teamwork to ensure group objectives are met by making quality contributions and supporting fellow team members by sharing information.• Perform a fast troubleshooting, diagnostic and corrective maintenance activities in live services.• Exemplary observational skills that help analyze units and identify problem areas using continuousimprovement philosophy.• Employ a structured approach to problem solving, perform comprehensive review of information.
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