Akash Soni
Advisor at Dell Technologies | IIM Kashipur | SRCC | Ex- Bobble AI, AMEX, KPMG
- Role
- Advisor, Bi at Dell Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Akash Soni
Akash is a graduate of Shri Ram College Of Commerce, DU, and an MBA from the Indian…
Experience
Advisor, Bi
Jul 2022 — Present
Co-led the management of $50 million AOP initiatives to drive customer shift from assisted interactions to digital self-serve channels, developing financial models that quantified cost savings and demonstrated ~130% to target$• Established a performance tracking system of 31 initiatives to monitor 450K+ service request avoidance and deflection impact, ensuring data-driven decision-making and improving key strategic and operational KPIs • Developed executive reports showcasing customer support and infrastructure services avoidance and deflection insights, financial impacts, and program performance, influencing strategic decisions, and driving accountability• Formulated engagement strategies amplifying customer participation and driving recruitment efforts on Dell platforms• Built capability tool to conduct trend analysis on historical data and extract insights to shape future strategies• Designed and put together the Dell Services Partner Portal (attracting 14K visitors/month) by identifying existing challenges and formulating a comprehensive resolution plan leading to an 86% partner satisfaction rate• Led enterprise-wide SharePoint development and design process to automate the allocation of 40+ projects
Education
Indian Institute of Management Kashipur
Master of Business Administration - MBA
Shri Ram College of Commerce (SRCC)
Bachelor's degree
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