Akash Sonar

Senior Manager Customer Service @ Ergode | Leading Cross-Functional Teams

Role: Senior Manager Customer Service at Ergode
Location: Kolkata, WB, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Akash Sonar

10+ years transforming customer service operations in e-commerce, managing…

Experience

Senior Manager Customer Service
Ergode
Jan 2025 — Present · Kolkata, IN
Leading and training cross functional teams to provide outstanding Service.Implementing Customer Service best practices and KPI\'s to ensure high performance.Managing multi-chanel support including chat, email and phone.

Contact information

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Work email
•••••@ergode.com
Personal email
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Current company

Ergode

Retail · 713 employees · Founded 2007 · Texas, United States

At Ergode we are passionately building brands, both D2C and digital first, partnering and acquiring businesses that are loved by global horizontal and vertical marketplaces. We not only take pride in our expertise to hyper-scale them but make them a truly global brand that is preferred by customers across all regions and boundaries in the digital space. Ergode values the unique perspectives and experiences of its associates. The company fosters an inclusive culture that allows everyone in the business to thrive and contribute to its success. We believe that a respectful and supportive environment creates an engaged and empowered team, committed to delivering results and happy customers and partners. We process 5 Million orders annually and are amongst the Top 25 Sellers on Amazon and Walmart.com. We process orders a day from our Amazon FBA, Walmart WFS. We work with brands which include many known brands in the US and almost covers all major categories like Electronics and gadgets, Books & Audible, Furniture, Beauty & Health Care, Sports & Outdoors, Toys, and apparel and many more.

ergode.com

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